2. Overview of Virtual Desktop and Application Virtualization Troubleshooting
Identify Horizon architecture and supportability using Horizon Documentation
Apply systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems
Identify the different approaches to take when a problem occurs and how to document them
3. Command-Line Tools and Backup Options
Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
Identify and collect the log locations for each Horizon component
Describe the Horizon backup and restore and its benefits
Identify the Database reporting functionality and the steps to resolve inconsistencies
4. Troubleshooting Machines and Desktops
Identify the information captured in the Help Desk Tool
List the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools
Identify procedures you can follow to diagnose and fix problems while creating and using Linux desktops
5. Horizon End User Performance and Optimization
Discuss the Logon Monitor requirements
Describe the Logon Monitor configuration
List the Logon Monitor metrics
Identify the advantages of image optimization
Explain how to optimize Horizon Windows desktops
6. Troubleshooting Instant Clones
Describe how instant clones are created
Explain what gets logged when an instant clone is created
Identify the keywords to look for in logs when troubleshooting instant clones
Discuss how to troubleshoot problems with instant clones
7. Troubleshooting Horizon Client
Identify steps that you can follow to solve problems related to Windows Horizon Client
Identify steps to solve problems related to Horizon Client for Linux
Identify steps that you can follow to solve problems related to Horizon HTML Access
Identify steps to solve problems related to Horizon Client for Mac
8. Troubleshooting Common Client Connection Issues
Identify the key ports in the Horizon environment
Discuss how to troubleshoot black screen problems
9. Troubleshooting Device Redirection
List troubleshooting steps applicable to USB Redirection issue
Discuss Nested RDSH Redirection
10. Troubleshooting Horizon Connection Server
Identify general troubleshooting techniques for Horizon Connection Server
Explain how to use logs to identify common Horizon Connection Server problems
Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication
Discuss Horizon Connection Server Replication common issues
Explain how to interpret Horizon Connection Server logs
Compare successful and unsuccessful logs from common infrastructure administration tasks
11. Troubleshooting Unified Access Gateway
List and identify common UAG deployment issues
Explain how to monitor the health of a Unified Access Gateway deployment
Identify and Troubleshoot UAG certificate issues
Explain how to monitor, test, and troubleshoot network errors using tcpdump and curl
Detail general Unified Access Gateway troubleshooting methods
12. BLAST Configuration
Discuss BLAST Codecs and Encoder Switch settings
Describe how to verify BLAST configuration using logs and settings
13. Optimizing BLAST
List general BLAST optimization recommendations
Summarize BLAST tuning recommendations that apply to WAN connections
Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
Describe recommended tuning options to increase display protocol quality for all use cases and applications
14. Troubleshooting Horizon Connections
Explain Horizon connections
Describe the role of primary and secondary protocols in Horizon connections
Describe HTML Client Access Connections
Describe Horizon Connections Load Balancing
Describe timeout settings, supported health monitoring string, and suitable Load balancer persistence values
Identify troubleshooting steps for failing Horizon Load Balancer connections
List the steps for troubleshooting Horizon connections
15. Troubleshooting Horizon Certificates
List Horizon certificate functions
Describe Horizon certificate scenarios
Discuss potential challenges related to certificates in Horizon
Describe the troubleshooting approach to Horizon certificates issues
16. Cloud Pod Architecture
Describe Cloud Pod Architecture troubleshooting scenarios
