General Terms and Conditions

1. Scope

1.1 These General Terms and Conditions of Business shall apply to courses and training — hereinafter referred to as "classes" — conducted by IT Learning Solutions Training Services, hereinafter referred to as the "Organizer."

1.2 Any other general terms and conditions of business or purchasing shall not become part of the contract even if the Organizer does not object explicitly to such terms.

2. Admission requirements

2.1 The classes offered by the Organizer are open to any interested party possessing the qualifications set out in the specifications, if any such admission requirements are specified.

2.2 In the event that admission requirements are specified, the Organizer is entitled to determine if the participant meets these requirements. The participant is to submit the requisite documentation on demand. If the Organizer does not exercise his right to verify the participant's eligibility, the buyer shall be obliged to pay the course fees even if the admission requirements are not met.

3. Registration

3.1. Please submit your registration for training events in writing to:

Dubai:

IT Learning Solutions Training Services
804 - Smart Heights (DAMAC) TECOM Zone C
P.O. Box 181645
Dubai, United Arab Emirates
+971-455-192-49

info@itls.ae
www.itls.ae

3.2. You will receive written confirmation of registration from us with detailed information on the course for which you have registered (venue, date, and time of events) no later than 14 days prior to the start of the course.

3.3. We reserve the right to cancel the course no later than 14 days prior to its start if the number of confirmed registrations is insufficient.

3.4 There is no right of attendance for classes with limited enrollment.

4. Fees

4.1 All fees are net fees, that is, they are subject to value-added tax or any other applicable national taxes of the country in which the course is conducted. Our current list of fees is valid; upon publication of a new fee list, these new fees are valid.

4.2 The tuition fees for courses conducted at our facilities cover the use of training systems, beverages and/or lunch, and student kits.

5. Execution

5.1 Changes in content that could change the learning objective may be made at the request or with the approval of the parties responsible for recognizing the targeted qualifications or certification.

5.2 The Organizer reserves the right to change or reschedule the agenda and/or replace instructors, provided the objective of the event is not fundamentally changed by doing so.

5.3 Classes designated as 'guaranteed to run' are guaranteed to be held. The venue is subject to change. The Organizer may also make reasonable changes to the duration of the class.

6. Obligations of the participant

6.1 The participant undertakes to observe the rules of the house in force at the venue in which the class is held, to participate regularly in the attendance-based events of the contractually stipulated class, to follow the instructions of the teaching and/or training staff and the representatives of the Organizer and his vicarious agents, as well as to refrain from all activities that could impede the proper execution of the class.

7. Cancellations

7.1. Cancellations must be submitted to us in hardcopy and/or electronic form.

7.2. Cancellation charges are as follows:

• Cancellation up to eleven working days prior to course commencement: No charge
• Cancellation up to six working days prior to course commencement: 50% of course fee
• Cancellation five and fewer working days prior to course commencement: 100% of course fee

You are free to name a replacement rather than cancel attendance altogether.

7.3. In the event that we cancel a course because of force majeure or other unforeseeable circumstances (for example, in case of accident or illness of the instructor) the liability of the Organizer is limited to the refunding of course fees to participants who have arrived at the training location. The Company is not liable for any travel and lodging expenses.

7.4 Grounds for termination of enrolment without notice on the part of the Organizer include but are not limited to persistent or serious disruption of the class, repeated unexcused absences, late payment with more than two overdue installments or repeated late payments despite two written notices, as well as withdrawal or revocation of sponsorship on the part of another payer covering the fee for services rendered.

7.5 The cancellation terms also apply to package bookings. In this case, the cancellation charges will be deducted proportionally from the balance of payments made for the package course fee.

8. Re-registration

8.1 Our cancellation terms apply accordingly to courses that are rebooked.

9. Partner courses

9.1 The general terms and conditions of the respective companies in effect at the time of registration shall apply to classes conducted by third party vendors and partners of the Organizer. This applies, but is not limited, to their terms of cancellation.

10. Terms of Payment

10.1 The quoted prices are subject to statutory sales tax and are payable immediately without deductions on receipt of invoice.

10.2 The payment costs, in particular for wire transfers from abroad, shall be borne by the customer. All bank transfer fees must be paid in full by the buyer; that is, the full invoiced amount is to be credited free of charge to our bank account.

10.3 We accept payment by bank transfer or credit card (VISA or MASTERCARD) only.

10.4 The customer shall only be entitled to offset a payment against claims that have been asserted at law or are uncontested by the Organizer. The customer may exercise a right of retention only to the extent that the counterclaim stems from the same contractual relationship.

11. Warranty

11.1 The Organizer offers you the highest quality training in the field of high-end networking. If you are not fully satisfied during the first day of training, simply let your coach know. You will be refunded the course fees in full.

11.2 In this case, however, we reserve the right to charge the costs of training materials and labs that have been reserved for you. The amount is calculated on the basis of the actual costs incurred.

12. Copyrights

12.1 All rights reserved, including the rights to translate, reprint, and copy training documents and parts thereof. Processing, copying, distributing, or public rendering of training documents in whole or in part in any form or by any means electronic, mechanical, photocopying, microfiche, recording or otherwise without our prior written consent is prohibited. This applies in particular to use of these materials for training purposes.

8. Liability

8.1 Any liability for claims against the Organizer or its vicarious agents, in particular, claims of compensation for consequential damages, irrespective of legal foundation, such as business interruption or stoppage, loss of earnings or profits, data loss, and so forth, are excluded. The Organizer is not liable for any belongings that the customer brings to a course.

14. Place of performance / venue

14.1 The place of performance shall be the location at which the class is held as communicated to the participant in writing. Dubai is the venue for all legal disputes with merchants, legal entities under public law or special funds under public law arising from the booking.

15. Privacy

15.1 The customer agrees to the processing of his data solely for the purpose of which it is appointed to serve.

15.2 The Organizer uses contact data for marketing purposes in his brochures and seminar information.

15.3 You may object or revoke your consent to the use, processing or transmission of your data for marketing purposes at any time by notifying the Organizer in writing. After receiving your objection or revocation, the Organizer shall discontinue the use and processing of these data for marketing purposes, and/or immediately cease the sending of promotional material.

(as of October 2016)