Implementing Cisco Collaboration Applications (CLICA) – Outline

Detailed Course Outline

• Module 1: Cisco Unity Connection Integration
• Module 2: Cisco Unity Connection Call Handlers
• Module 3: Cisco Unity Connection Troubleshooting
• Module 4: SSO for Cisco Unified Communications Applications
• Module 5: Cisco IM and Presence and Cloud Messaging
• Module 6: Cisco IM and Presence and Jabber Customization
• Module 7: Cisco IM and Presence Compliance Message Archiving
• Module 8: Webex App Troubleshooting
• Module 9: Cisco Unified Attendant Console
• Module 10: Call Recording and Monitoring